Refund & Return Policy
Last updated: August 2025
We stand behind every batch we ship. If something goes wrong on our end, we will make it right. Our policy is simple: honest problems get honest solutions.
Refund Window
7 days
from delivery date
Refund Processing
5–7 days
to original payment method
Contact First
Required
before returning any product
Is your situation eligible?
Damaged or leaking on arrival
EligibleFull refund or replacement. Photograph the package and product within 24 hours of delivery and contact us.
Wrong product delivered
EligibleFull refund or replacement at no additional cost. Contact us within 48 hours of delivery.
Order not delivered within 14 days
EligibleFull refund or re-shipment after investigation with the courier partner.
Natural variation in colour or aroma
Not EligibleNot eligible for return. Natural colour and aroma variation is expected in an unrefined, single-origin oil. This is documented on our batch page.
Change of mind after delivery
Not EligibleNot eligible for return once the seal is broken. Unopened products in original packaging may be returned within 7 days — contact us first.
How to request a refund
Contact us at hello@srotva.com or WhatsApp within 7 days of delivery.
Share your order ID (from your confirmation email) and a photograph of the issue.
We will review and respond within 24 hours with next steps.
Approved refunds are processed to your original payment method within 5–7 business days.