Privacy Policy

When you place an order, we collect your name, email address, phone number, and shipping address. We also collect payment information, which is processed securely by Razorpay — we never store your card details on our servers. We may collect usage data such as pages visited and time spent on the site to improve our service.

We use your information to: • Process and fulfil your orders • Send order confirmations and tracking details • Respond to your queries • Improve our website and product experience We do not sell, rent, or share your personal information with third parties for marketing purposes.

All payments are processed through Razorpay, a PCI-DSS compliant payment gateway. SROTVA does not store any card, UPI, or net banking credentials. Razorpay's privacy policy applies to all payment data.

Order data is stored securely in our database to fulfil your order, handle returns, and provide customer support. Batch traceability data (farm, harvest, extraction details) is public and linked to your batch number — this data is not personal information.

We use minimal cookies to maintain your shopping cart session. We do not use advertising cookies or third-party tracking pixels on our site.

We retain order information for a minimum of 3 years as required for business and tax records. You may request deletion of your personal data by contacting us at hello@srotva.com, subject to legal and regulatory requirements.

You have the right to access, correct, or request deletion of your personal data. To exercise these rights, contact us at hello@srotva.com. We will respond within 30 days.

For any privacy-related questions, contact us at hello@srotva.com or via WhatsApp. We are based in India and this policy is governed by Indian law.